PIONEER AMPHITHEATRE - CSUEB - HAYWARD maintains the following terms and conditions which govern the use of our service.


​​ is committed to transparency in regard to how we treat personal and business information that is collected through our ticketing and registration services.

This Privacy Policy covers how treats personally identifiable information and all other private information collected on the ticketing and registration system, whether that information is collected via the website, mobile service, or call center.

Collection and Use of Personal and Financial Information

You can visit the website and browse events without revealing any personal information. However, needs certain personal information if you wish to purchase tickets or register for events through its system. Where required, this information may include your personal contact information and/or your company contact information, and possibly credit card information as applicable. may use this information to contact you about tickets you have purchased. will never sell your information. However, if you purchase tickets through the system, your personal contact information will be provided to the organizer of the event you purchased tickets to or registered for. has no control over what an event organizer does with your information, and this privacy policy does not apply to the practices or actions of event organizers. An event organizer may choose to use analytic tools or click-through tracking from their event pages.By purchasing tickets or registering for an event through the system, you voluntarily provide with your personal information, and you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information, and the page you requested when you visit We may use this information to better serve you by providing a customized shopping experience.

Third Party Websites and Services employs other companies and individuals to perform tasks and functions on our behalf, and we need to share your information with them to provide our services to you. Examples include, but are not limited to, fulfilling orders via sending postal mail and e-mail, processing credit card payments, handling billing disputes and collections, and providing customer service. Some features include access to, and integration with, social media tools that allow you to manage content, access social media, and post content on social network platforms (for example Facebook and Twitter). Additionally, the website may contain links to, and integration with, websites that are controlled by third parties. Access to such third party services, which may include, without limitation, social media, social network platforms, payment processing services and other payment intermediaries or websites, etc. are provided to you as a convenience, and is not affiliated with or responsible for the content, action, or performance of any linked website or other third party service. You use such websites and services at your own risk. Any third party service accessed from the website is independent from, and has no control over. assumes no responsibility for the content, privacy policy, terms of use, and practices of such third party websites or services. reserves the right to terminate the ability of any third party service to link to, integrate, or interact with any of the features at any time, with or without notice, and at the sole discretion of accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, any Third Party Services. MailChimp is one such third party provider that allows our event organizers to use to compile ticket buyer email lists and to track ticket buyer usage. You can learn more about about MailChimp here:

When Will Release Personal Information to a Third Party

​ may release your personal information to a third party in order to comply with a subpoena or other similar legal procedure. Additionally, may release your information when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate or take action regarding illegal activities, suspected fraud, or violations of the Ticket Seller Terms and Conditions and/or the Ticket Buyer Terms and Conditions. may disclose personally identifiable information to parties in compliance with our Copyrights and Intellectual Property Policy., in our sole discretion, in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, may disclose name, address, country, phone number, email address and company name.

Contact from dayonthegreen,net

On occasion, will send you messages via email. Some messages from are service-related and required for users with accounts on Examples of service-related messages include, but are not limited to a welcome/confirmation email when you register your account, your order confirmation, notices of a change in your event, or correspondence with the support team. Additionally, may provide you with newsletters regarding upcoming events, new and existing features, or other information. You will always have the ability to easily opt out of any such newsletters.

Cookies uses "Session Cookies", which are deleted when you close your web browser or complete your browsing session. A cookie is a small piece of information that is placed on your computer when you visit certain websites, including the website. To learn more about cookies and how they are used, see uses Session Cookies to: Make our website work as efficiently as possible. Administer services that allow you to list events on the system and to purchase tickets to or register for events listed on the website. Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or otherwise affect the way in which it operates.

Your Consent

By using the system to purchase tickets, merchandise or register for an event, you consent to the terms of this policy.

Personal Information

If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to No transmission of data over the Internet can be considered 100% secure. However, takes every reasonable precaution to protect your personal information, privacy, and security. uses industry-standard SSL-encryption to protect data transmissions (including credit card transactions), firewalls to protect against unauthorized intrusion to our databases, access control procedures, and physical security measures, all aimed at protecting your information.

Changes to this Privacy Policy may at any time, without notice to you, and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of the system and website after any such amendments signifies your acceptance thereof.

Questions or Suggestions

​If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at

Current Privacy Policy published July 9, 2015.


Ticket purchaser agrees to all of the following terms and policies:

​ - assumes no liability incidental to the event for which tickets are sold or purchased. Ticket purchaser assumes all risks associated with attendance of events.

Ticket Delivery - Ticket delivery options are event specific. Event specific delivery options are listed on the website. Ticket purchaser assumes all risk of ticket loss, theft, delay, damage, or destruction during delivery of tickets. Tickets lost, stolen, delayed, damaged, or destroyed during delivery will not be replaced.

Will Call List - Ticket purchasers choosing to redeem ticket orders via the event Will Call List will not receive paper tickets in advance. Tickets or event entry can be redeemed at event venue box office or point of entry unless otherwise instructed. PHOTO IDENTIFICATION and the ORIGINAL CREDIT CARD used to make the purchase must be presented in order to redeem tickets and/or entry into event. Refunds will not be granted if ticket purchaser fails to appear for Will Call List entry, or fails to provide photo identification and/or the original credit card used to make the ticket purchase. Ticket purchaser understands and agrees that ticket purchaser's name, city and state of residence, and a portion of ticket purchaser's credit card number will be released to producer and venue in order to ensure ticket purchaser identity.

Canceled/Rescheduled Events - Producers or others outside the control of may cancel or reschedule events. It is at the producer's discretion whether to refund the ticket price or exchange the tickets for a similarly equivalent event should a cancellation or rescheduling occur. will provide instructions on its website on how to exchange event specific tickets, or obtain ticket price refunds, should an event be cancelled or rescheduled. Service charges and mailing costs will not be refunded in the event of a canceled or rescheduled event.

 Pricing, Availability and Seating - For some events, a affiliate may provide event ticket sales through's processing system. In such an instance, a affiliate will offer ticket sales through the affiliate's website, by agreement between, the affiliate, and the event producer. There may be an additional service fee for event tickets purchased through any affiliate website.

Lost, Stolen, Destroyed Tickets - Lost, stolen, delayed, damaged, or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged, or destroyed during delivery to ticket purchaser.

Refunds and Exchanges - All sales are final. Please review ticket ordering information carefully prior to ticket purchase. will not refund or exchange tickets, unless event is canceled or rescheduled (see Canceled/Rescheduled Events above).

Order Cancellation - reserves the right to cancel ticket orders for any reason, not limited to incorrect billing information and/or fraudulent ticket purchasing.

Resale of Tickets - Tickets purchased through are for individual use only and not for resale. Resale will automatically void tickets, barring refunds, exchanges, and entry into event.

Disputes - Any dispute brought by the ticket purchaser against will be governed by the State of California. It is agreed that in the event any legal action is instituted against, ticket purchaser agrees that jurisdiction and venue will be in Alameda County, California, United States.

Effective Date - These terms, conditions and policies are effective as of July 9, 2015